BOOKING / SIGNING UP
Booking Window: The availability to book class opens 14 days before the scheduled class start time . All spots in bookable classes are available for online reservation up until 1 hour before class start time, unless the class has been canceled.
1. REGISTER FOR CLASS THROUGH THE LIVE CASS SCHEDULE Look through the schedule. Find a class that suits your needs and be sure you meet the prerequisites. Once you have found a class you would like to book. Click the book icon associated with the class. You should see a green prompt at the bottom of the screen letting you know the class has been added.
2. VIEW YOUR UPCOMING BOOKINGS
Log into your account. Once logged in you'll see "MY BOOKINGS" on the left side menu bar. Click IT to view which upcoming classes or past classes you've booked. From this screen, you can join the class or cancel your booking.
3. JOIN THE VIRTUAL CLASS
From the "MY BOOKINGS" screen find the class you are ready to attend and click "JOIN." You will be taken to a new page with a countdown to the start time of class. When the class waiting room opens up, a JOIN button will appear, click it.
LATE ENTRY IS NOT ALLOWED once class has started.
CLASS CANCELLATION (by Clients/Members)
Drop-In Clients: The single class purchase option does not allow for rescheduling your existing reservation. Cancellation results in the forfeiture of the class payment.
Class Packages /Unlimited Members: Change or cancel an existing reservation up to 2 hours prior to the start of class without penalty.
ALL VIRTUAL CLASSES + PRIVATES USE ZOOM. Please download the free Zoom app. (Click Here)
TROUBLESHOOTING ZOOM
Microphone: Your microphone will automatically be muted when you enter the class. You may turn on your microphone to chat with other students before instruction starts. However to begin class the instructor must be the only one with a microphone on so that instruction can be clear.
Video Setup: The top right corner of your screen should say “Speaker View.” In “Speaker View” hover over the instructor’s video. Click on the three small dots and choose the option to pin the instructor to full screen mode.
Student “Video On” Policy: Our safety policy, requires ALL students to have their webcam turned ON while attending online classes. Students who fail to follow this guideline will not be allowed to participate and will be removed from the classroom. If you have any concerns, please make sure to contact the studio beforehand.
Chat: To ask questions during class, please use the chat feature instead of unmuting your microphone. Type your questions publicly or privately. Instructors will do their best to answers questions during or after class.